Storage Ilford Terms and Conditions
These Terms and Conditions set out the basis on which Storage Ilford provides storage, removal, collection, delivery and related services within the United Kingdom. By making a booking, using our services or allowing your goods to be collected, stored or transported by us, you agree to be bound by these Terms and Conditions.
These Terms apply to consumers and business customers unless stated otherwise. If you are a business customer, you confirm that you have authority to bind the business on whose behalf you engage us.
1. Definitions
In these Terms and Conditions:
Agreement means the contract between you and Storage Ilford incorporating these Terms and Conditions.
Services means any storage, removal, transport, collection, packing, unpacking, loading, unloading, or associated services provided by Storage Ilford.
Storage Facility means any premises used by Storage Ilford for the storage of goods.
Goods means the items that you ask us to collect, move, handle or store.
We, us and our mean Storage Ilford.
You and your mean the person or entity that books or uses our Services.
2. Booking Process
2.1 You may request a quotation for our Services by providing accurate details of the property or premises, access conditions, volume and nature of Goods, and the required dates and locations for removal or storage.
2.2 Quotations are based on the information you provide. If the information is incomplete or inaccurate, we may adjust our charges, refuse to carry out part or all of the work, or apply additional charges to reflect the actual Services required.
2.3 Any quotation issued by us is an invitation to treat and does not constitute a binding offer. A binding Agreement arises only when we confirm acceptance of your booking in writing, or when we commence provision of the Services, whichever occurs first.
2.4 Quotations are normally valid for a limited period from the date of issue, which will be stated at the time of quotation. After this period, we may revise or withdraw the quotation.
2.5 You must inform us at the time of booking of any special requirements, fragile or high value items, restricted access, time restrictions, parking limitations, or any other factors that may affect performance of the Services.
3. Services and Service Area
3.1 We provide storage and removal services supporting customers moving to, from or within our general operating area, as well as national moves within the United Kingdom as agreed at the time of booking.
3.2 Our obligation is to exercise reasonable care and skill in providing the Services. We do not guarantee completion of any move or transport within a specific time frame unless expressly agreed in writing as a timed service.
3.3 We may use employees, agents, contractors or partner companies to perform all or part of the Services. We remain responsible for the overall performance of the Agreement, subject to the limitations set out in these Terms and Conditions.
3.4 We reserve the right to refuse to carry or store any item which in our reasonable opinion is unsafe, illegal, hazardous, contaminated, perishable, or otherwise unsuitable for removal or storage.
4. Customer Obligations
4.1 You must ensure that we and our vehicles have suitable and lawful access to the relevant properties, buildings and locations, including any necessary parking or loading permissions.
4.2 You are responsible for arranging any parking permits, suspension of parking bays or access permissions required from local authorities or third parties, unless otherwise agreed in writing.
4.3 You must ensure that your Goods are properly packed and prepared for moving or storage, unless you have requested and we have agreed to provide packing services.
4.4 You warrant that you are the owner of the Goods or that you have full authority to allow us to handle, move or store the Goods.
4.5 You must not include in any consignment or place into storage any of the following items: explosives, weapons, ammunition, flammable or hazardous materials, toxic chemicals, gas bottles, illegal substances, live animals, plants, perishable food, cash, bullion, securities, or any items the possession or storage of which would be unlawful.
5. Payments and Charges
5.1 Unless otherwise agreed in writing, payment for removal and transport Services is due in full in cleared funds prior to the commencement of the Services.
5.2 Storage charges are payable in advance, typically on a weekly or monthly basis as notified to you. We may require a deposit before accepting Goods into storage.
5.3 If payment is made by card or bank transfer, you are responsible for any charges applied by your bank or payment provider.
5.4 If you fail to make any payment when due, we may suspend Services, including access to the Storage Facility, and we may exercise a lien over the Goods in our possession until all sums owed are paid in full.
5.5 We reserve the right to charge interest on overdue amounts at the statutory rate applicable from time to time, accruing daily from the due date until the date of actual payment, whether before or after any judgment.
5.6 Additional charges may apply for waiting time, delays beyond our reasonable control, parking costs, tolls, congestion charges, changes to the scope of work, or for Services provided outside of normal working hours where this has not been agreed in advance.
6. Cancellations and Postponements
6.1 You may cancel or postpone your booking by giving us written notice. The following cancellation charges may apply, unless otherwise agreed:
a. More than seven days before the booked service date: no cancellation fee, other than any non-refundable third party costs already incurred by us;
b. Between seven days and forty eight hours before the booked service date: a reasonable cancellation fee which may be a percentage of the quoted charges to cover our costs and loss of bookings;
c. Less than forty eight hours before the booked service date or on the day of the service: up to one hundred percent of the quoted charges.
6.2 If you postpone the Services, we will endeavour to accommodate a new date, but this is subject to availability and may involve revised charges.
6.3 We may cancel or suspend the Services without liability to you if you fail to make payments when due, if you materially breach these Terms and Conditions, or if we reasonably consider that it would be unsafe, unlawful or impracticable to perform the Services.
7. Access to Stored Goods
7.1 Access to stored Goods is by prior arrangement and may be subject to access fees. You must provide satisfactory proof of identity and authority before being allowed access.
7.2 We may restrict or refuse access to the Storage Facility if any storage charges or other sums due to us remain unpaid, or if allowing access would present a safety or security risk.
7.3 You must comply with all site rules, safety procedures and instructions given by our staff when accessing the Storage Facility.
8. Insurance and Your Responsibility to Insure
8.1 We do not automatically insure your Goods. You are strongly advised to arrange suitable insurance cover for the full value of your Goods during removal, transport and storage.
8.2 We may offer or facilitate insurance cover through a third party insurer. Any such cover will be subject to separate terms and conditions and is not part of this Agreement. You must read and understand any insurance policy terms offered to you.
8.3 Our liability for loss of or damage to Goods is limited as set out in these Terms and Conditions, whether or not you choose to obtain insurance.
9. Liability and Limitations
9.1 We will exercise reasonable care and skill in the handling, transport and storage of your Goods. However, we are not liable for loss or damage that occurs as a result of your failure to adequately pack or protect items, inherent defects or vulnerabilities in Goods, normal wear and tear, atmospheric or climatic conditions, or gradual deterioration.
9.2 We are not liable for any loss or damage arising from events beyond our reasonable control, including but not limited to acts of God, adverse weather, strikes, industrial disputes, civil unrest, acts of terrorism, accidents or road closures.
9.3 Our total liability for loss of or damage to Goods in our custody or control, whether arising in contract, tort or otherwise, shall not exceed a reasonable market valuation of the Goods lost or damaged, subject to any per item or aggregate limits stated in our quotation or any applicable policy of insurance.
9.4 We shall not in any circumstances be liable for any indirect or consequential loss, loss of profits, loss of business, loss of goodwill, or loss of anticipated savings.
9.5 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter which cannot lawfully be limited or excluded.
9.6 You must inspect your Goods as soon as reasonably practicable after delivery or access and notify us in writing of any apparent loss or damage within a reasonable time. Failure to notify us within a reasonable time may prejudice our ability to investigate and may affect any claim.
10. Waste and Environmental Regulations
10.1 We are not a general waste disposal contractor. We will not remove or dispose of waste, rubbish or prohibited items unless a specific service has been agreed in advance and charged for separately.
10.2 Any waste removal that is agreed must comply with applicable waste and environmental regulations. We may require additional documentation and may charge additional fees to cover lawful disposal costs.
10.3 You must not leave unwanted items, packaging, or waste at our Storage Facility or in our vehicles unless we have specifically agreed to remove such items. If you do so, we may charge you for any clearing, handling and disposal costs incurred.
10.4 You are responsible for ensuring that any items you request us to dispose of do not contain hazardous materials, confidential personal data, or items which require specialist disposal. We may refuse to remove any such items.
11. Right of Lien and Sale of Goods
11.1 We have a legal right to withhold Goods in our possession until all amounts due to us under this Agreement and any other agreements between you and us have been paid in full.
11.2 If any sums remain unpaid for a prolonged period, we may, after giving you reasonable notice, sell or dispose of some or all of the Goods to recover the amounts owed and any reasonable costs of sale or disposal.
11.3 Any surplus proceeds from such sale, after deduction of all sums due and costs, will be held for you. If we cannot locate you after reasonable efforts within a reasonable time, we may treat any surplus as forfeited.
12. Data Protection and Privacy
12.1 We will collect and process personal information about you in order to provide the Services, manage your account and meet our legal obligations.
12.2 We will handle your personal information in accordance with applicable data protection laws in the United Kingdom and our privacy practices, which may be notified or made available to you separately.
13. Complaints and Disputes
13.1 If you are dissatisfied with any aspect of our Services, you should raise the matter with us as soon as possible, providing full details and any supporting information.
13.2 We will investigate complaints in a fair and timely manner and aim to respond within a reasonable period. You agree to give us a reasonable opportunity to resolve any complaint before taking formal action.
13.3 Nothing in this clause affects your statutory rights.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, except that, if you are a consumer resident in another part of the United Kingdom, you may also bring proceedings in your local courts.
15. Variation and Severability
15.1 We may amend these Terms and Conditions from time to time. The version applicable to your Agreement will be the version in force at the time your booking is confirmed, unless a change is required by law or regulation.
15.2 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall, to the extent required, be treated as deleted, and the remaining provisions shall continue in full force and effect.
16. Entire Agreement
16.1 These Terms and Conditions, together with any written quotation or written confirmation of booking issued by us, constitute the entire agreement between you and us in relation to the Services.
16.2 You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in this Agreement.
By proceeding with a booking or using our Services, you confirm that you have read, understood and agree to these Terms and Conditions.
